We rejected the complaint because the player didn’t respond to our messages and questions. The issue was resolved as the player confirmed receipt of the payment. The Complaints Team had encouraged adherence to casino rules to avoid future issues. She repeatedly received the same response from the casino, stating that an investigation was ongoing.
Is Duxcasino fair and safe? Safety Index explained
When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for the player’s cooperation. The player from Ireland requested assistance regarding an indefinite account closure at DuxCasino and a pending withdrawal of €5,000. The player from Germany had successfully registered and verified their account but had their account closed after requesting a withdrawal of 400 euros. The player from the Netherlands successfully deposited €50, but the transaction was rejected despite the funds being deducted from her bank account. The complaint was successfully resolved, confirming that the player’s KYC verification had been approved and that there were no discrepancies on their end. Following further communication and the submission of all necessary documentation, the player successfully received his winnings after splitting his withdrawal request due to cashout limits.
Player’s deposit has never been credited to their account.
- The Complaints Team was unable to resolve the issue due to a lack of further response from the player.
- Duxcasino is owned by N1 Interactive Ltd, and we have estimated its yearly revenues to be greater than $1,000,000.
- The player from Ireland faced significant delays in withdrawing money from DuxCasino, despite having provided all requested documents since mid-December.
- Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness.
- You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026
- At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences.
Despite having fulfilled all verification steps, the casino provided vague responses and no clear timeline for the release of funds. However, due to a lack of response from her, the complaint was ultimately rejected. The Complaints Team informed her that if the deposit was not credited, she should contact her payment provider for further investigation, which could take about a month.
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After submitting the complaint, the player confirmed that he had received his payment. The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. He had requested a refund of 672€, arguing that his registration and deposit should not have been allowed as he was blocked from other casinos within the N1 Group.
- The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint.
- An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
- The player from Ireland had undergone multiple verification processes, providing various documents for identity confirmation.
- Discuss anything related to Duxcasino with other players, share your opinion, or get answers to your questions.
- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
- Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing.
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Continue reading our Duxcasino review to find out more about this casino and determine if it’s the right fit for you. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The Complaints Team was unable to resolve the issue due to a lack of further response from the player.
Player’s account has been closed and withdrawal delayed.
In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they duxcasino give the casino the possibility to justify not paying out winnings to players in certain situations. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn’t had any complaints). This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors. Duxcasino scored a High Safety Index of 8.8, which is why it could be considered a favorable option for most players in terms of fairness and safety.
Duxcasino review
Discuss anything related to Duxcasino with other players, share your opinion, or get answers to your questions. The player has deposited money into their account, but the funds seem to be lost. The player confirmed the issue was resolved and his winnings were received. A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before.
The player from Ireland faced significant delays in withdrawing money from DuxCasino, despite having provided all requested documents since mid-December. The issue was escalated to the Complaints Team, who intervened with the casino on his behalf. The player from Ireland had undergone multiple verification processes, providing various documents for identity confirmation. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Duxcasino. According to our tests and collected information, Duxcasino has a good customer support.
Because of these complaints, we’ve given this casino 1,515 black points in total, out of which 1,515 come from related casinos. We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
Our database has a total of 25 user reviews of Duxcasino, giving it a Great User feedback rating. Based upon our estimates and collected information, we consider Duxcasino a very big online casino. In our review of Duxcasino, we thoroughly read and reviewed the Terms and Conditions of Duxcasino.
Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Duxcasino, your account, withdrawals, or anything else. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Duxcasino to be somewhat unfair.